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To return an IWIWB product to be exchanged or refunded at the address below :

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IWIWB / Return service

EG PRESTATIONS SARL
Espace de la Motte
70000 VESOUL
FRANCE
Tel. (+33) 3 84 96 99 31 (entre 8h et 10h)

Exchange and refund

  • A full refund on all online orders can only be offered if the item (s) are returned to the warehouse in the condition in which they were sold (presence of the label and of the original packaging and the return form within 14 days of the date of delivery, the postmark or carrier being deemed to be valid.
  • All items returned for a refund after 14 days will not be refunded and IWIWB will refund the order in full, including the original postage and the return shipping fee will not be refunded.

important information regarding returns

  • Items must be returned in perfect condition and accompanied by the return form. Make sure all items are exactly as they were, with their tag (s) still attached. We encourage you, if you have the opportunity, to take a photograph of or articles before sending if you notice a defect.
  • We promise to fully refund the items purchased online returned in the same condition as the receipt and within 14 days. If the order contains several items and the return concerns only one part of the goods purchased, we will not be able to refund the initial shipping costs If an item you receive is identified as defective and has been received damaged, you must contact us within seven days of receipt We encourage you, if you have the opportunity, to take a photograph of items before shipment if you notice a defect.

Receive a refund

  • Your refund will be made on the credit card used to pay the order.
  • If the order is returned in full, the shipping costs will be refunded. Please note that we will refund you no later than 14 days upon receipt of written confirmation and proof of return to IWIWB. If we do not receive written confirmation of the return, the refund period may be up to 30 days.

Exchanges

  • Purchased items may be exchanged in another size. Exchanges are shipped after receipt of returned items and are subject to stock availability. The exchanges are sent to you without charge. If after a first exchange, you were still not satisfied with the new size, additional shipping costs identical to those paid during the first order will be charged. If you prefer to exchange your item for a different model, please return your item (s) in its original packaging with its label and purchase the new item separately at www.iwiwb.com.
  • Any return that does not comply with the description above (original label and packaging, product that has not been worn longer than for the fitting), will be rejected and IWIWB will be released from all liability.

Return an IWIWB product

To return an IWIWB product to be exchanged or refunded at the address below :

IWIWB / Return services

EG PRESTATIONS SARL
Espace de la Motte
70000 VESOUL

FRANCE